1. Definitions
- “Company,” “We,” “Us,” “Our” refers to Heelmart, its owners, affiliates, subsidiaries, and employees.
- “User,” “You,” “Your” means any individual, visitor, or customer who accesses or uses our Platform.
- “Products” refers to footwear, accessories, and any other items available for purchase on Heelmart.
- “Services” refers to browsing, purchasing, delivery, customer support, and all other offerings made through Heelmart.
2. Eligibility
To use Heelmart, you must:
- Be at least 18 years old or have parental/guardian consent if younger.
- Have the legal capacity to enter into binding contracts.
- Provide accurate and up-to-date account information.
Heelmart reserves the right to deny or terminate accounts if eligibility requirements are not met.
3. Account Registration
- Users may create an account to enhance shopping convenience.
- You are responsible for maintaining confidentiality of your login details.
- All activities under your account are your responsibility.
- Notify Heelmart immediately if you suspect unauthorized use of your account.
We are not liable for any damages resulting from your failure to secure your account credentials.
4. Use of the Platform
You agree not to:
- Engage in fraudulent, abusive, or illegal activities.
- Interfere with the Platform’s operation or security.
- Copy, distribute, or exploit Heelmart’s content without permission.
- Submit false information during registration or purchase.
Heelmart may suspend or terminate accounts that violate these rules.
5. Product Information
- Heelmart strives to display accurate product descriptions, images, sizes, and prices.
- Minor variations in color, texture, or design may occur due to photography or screen resolution.
- We do not guarantee that all items will always be in stock. Availability may change without notice.
6. Pricing and Payment
- All prices are listed in [Insert Currency] and are inclusive/exclusive of taxes as specified.
- We reserve the right to change prices at any time.
- Payment must be made via approved methods (credit/debit cards, wallets, UPI, bank transfers, etc.).
- Orders are processed only after successful payment authorization.
If payment is declined, Heelmart is not responsible for delayed or canceled orders.
7. Order Acceptance and Cancellation
- An order confirmation email does not signify acceptance of your order.
- Heelmart reserves the right to accept or reject any order for reasons such as product unavailability, pricing errors, or suspected fraud.
- Users may cancel orders before shipment subject to Heelmart’s cancellation policy.
8. Shipping and Delivery
- Delivery times are estimates and may vary due to logistics, location, or unforeseen events.
- Heelmart is not liable for delays caused by third-party couriers or natural events.
- Risk of loss passes to you once the product is delivered to your address.
9. Returns, Refunds, and Exchanges
- Returns and exchanges are subject to Heelmart’s Refund Policy (see dedicated page).
- Products must be unused, unworn, and returned with original packaging.
- Certain products (e.g., clearance sale, personalized items) may not be eligible for return.
10. Intellectual Property
- All trademarks, logos, content, designs, and software on Heelmart are owned or licensed by us.
- Users may not copy, reproduce, or redistribute content without written permission.
- Unauthorized use of intellectual property may result in legal action.